Manager, Donation Coordinators

About the position Responsibilities • Manages and evaluates all aspects of the Donation Coordinator (DC) tissue referral, screening and authorization activities at LifeLink. • Manages DC activities, including operational, clinical, development and/or personnel issues. • Ensure appropriate controls are in place to oversee work both in the office and remotely when permitted for certain staff. • Responsible for administrative activities of the Department, including scheduling, time management and performance management. • Participates in the identification, hiring and training of new Donation Coordinators. • Provides ongoing training, coaching and mentoring of staff. • Encourages on-going professional development for staff and monitors job satisfaction. • Responsible for staying up to date with current screening criteria, informed consent, and authorization or donor disclosure requirements. • Ensures that staff is educated as Criteria, Standard Operating Procedures (SOPs) and Guidelines are added or changed, and that training is appropriately documented. • Analyzes operational and performance data and assesses effectiveness of current policy and procedures, identifying and directing situational problem resolution and process improvement activities. • Ensures appropriate communication between Donor Services and other agencies operating in the service area. • Works closely with supervisors and staff to develop and maintain training tools and accurate training records. • Works closely with supervisor and staff to develop and maintain key individual and program performance metrics. • Utilizes performance measurement to drive continuous improvement. • In conjunction with director, participates in and performs mid-year, self, and annual evaluations for Donor Services staff. • Routinely communicates with supervisors to solicit feedback regarding the development and / or performance of staff. • Other responsibilities may be assigned as requested by the Director, Donor Services. Requirements • Bachelor's degree preferred. • Minimum of 3 years management/supervisory experience in the management of donor referral and authorization activities. • Strong knowledge and experience in the use of referral management systems, data entry, protocol development and reporting. • Medical-related degree/certification or appropriate experience in a medical environment. • Recommended CTBS certification with AATB. • Medical knowledge specific to organ and tissue donation, focusing primarily on the donor screening process for tissue. • Strong communication and interpersonal skills in order to converse with all levels. • Demonstrates above average written and verbal communication skills. • Ability to work independently within prescribed guidelines while exercising good judgment in seeking appropriate guidance as required. • Ability to promote and embrace a teamwork environment. • Ability to lift up to 25lbs. Benefits • Company paid Medical, Dental, Disability & Life Insurance • Generous company paid Pension Plan for your Retirement • Paid Vacation, Sick Days & Holidays • Encouraging career track • Fitness Membership Reimbursement Apply tot his job Apply To this Job