Experienced Part-Time Evening/Night Receptionist – Delivering Exceptional Customer Service in a Dynamic Healthcare Environment

Introduction to Annandale Healthcare Center and Communi Care Family of Companies

Imagine being part of a team that makes a difference in the lives of others every day. At Annandale Healthcare Center, a member of the Communi Care Family of Companies, we are dedicated to providing exceptional care and services to our residents, patients, and their families. As a leading provider of post-acute care, we have grown to become one of the nation's largest providers of skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Our mission is to create "Caring Communities" where staff, residents, clients, and family members care for and about one another. We are now seeking an experienced and compassionate Part-Time Evening/Night Receptionist to join our team and contribute to our vision of delivering outstanding customer service and care.

Job Summary

We are looking for a highly skilled and experienced Receptionist to work part-time evenings/nights, providing exceptional customer service to our callers, visitors, and guests. As the first point of contact, you will play a vital role in creating a positive and welcoming image for our center. If you have a passion for delivering outstanding service, are highly organized, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer telephone calls, determine the nature of the call, and direct callers to the appropriate individual or department
• Take accurate messages when personnel are unavailable and ensure accurate delivery
• Operate paging/telephone system as required
• Greet and direct visitors to the appropriate personnel
• Provide administrative support as assigned
• Participate in and provide scheduled training, educational classes, and orientation programs to maintain licensure of self and certification of team and enhance quality of care
• Perform other related activities as assigned or requested
• Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards

Essential Qualifications and Experience

To be successful in this role, you will need:

• High School diploma or GED required
• Previous receptionist experience required, preferably in a healthcare setting
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Highly organized and able to prioritize tasks
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications and Experience

While not essential, the following qualifications and experience are highly desirable:

• Prior experience working in a healthcare environment
• Knowledge of medical terminology
• Experience with electronic medical records (EMRs)
• Certification in reception or administration

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills: Ability to communicate effectively with callers, visitors, and guests, as well as with team members and other stakeholders
• Highly organized and able to prioritize tasks: Ability to manage multiple tasks and priorities in a fast-paced environment
• Ability to work effectively in a team environment: Ability to work collaboratively with team members to achieve common goals
• Attention to detail and accuracy: Ability to maintain accurate records and ensure accurate delivery of messages
• Ability to maintain confidentiality and handle sensitive information: Ability to maintain confidentiality and handle sensitive information in a professional and respectful manner

Career Growth Opportunities and Learning Benefits

At Annandale Healthcare Center and Communi Care Family of Companies, we are committed to the growth and development of our team members. As a Part-Time Evening/Night Receptionist, you will have access to:

• Comprehensive training and orientation programs
• Ongoing education and professional development opportunities
• Career advancement opportunities within the company
• A supportive and collaborative work environment

Work Environment and Company Culture

Our company culture is built on the values of compassion, respect, and excellence. We believe in creating a positive and supportive work environment that encourages teamwork, innovation, and growth. As a Part-Time Evening/Night Receptionist, you will be part of a dynamic and dedicated team that is passionate about delivering exceptional care and services to our residents, patients, and their families.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Competitive wages
• PTO plans
• Full-time employees are eligible for a menu of benefit options, including life and disability plans, medical, dental, and vision coverage, and 401(k) with employer match
• Flexible Spending Accounts

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Part-Time Evening/Night Receptionist at Annandale Healthcare Center, you will be part of a dynamic and dedicated team that is committed to making a difference in the lives of others. Don't miss out on this opportunity to join our team and contribute to our vision of creating "Caring Communities" where staff, residents, clients, and family members care for and about one another. Apply today and take the first step towards a rewarding and challenging career in healthcare.