Experienced Associate Technician, IT Services - Remote Opportunity with American Airlines

Unlock a World of Possibilities with American Airlines

Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Join the American Airlines family and discover a world of opportunities, growth, and fulfillment. As a leading global carrier, we're committed to providing an exceptional travel experience for our customers, and we're looking for talented individuals like you to help us achieve our mission.

About the Role

We're seeking an experienced Associate Technician, IT Services to join our team in Miami, USA. As a remote opportunity, you'll have the flexibility to work from anywhere while being part of a dynamic team that's passionate about delivering exceptional IT support to our employees. In this role, you'll be responsible for providing technical assistance, troubleshooting, and maintenance of computer systems, hardware, and software to ensure seamless operations across the organization.

Key Responsibilities

• Design, install, monitor, and maintain IT clients' desktop software and hardware, including mobile workforce support
• Provide consultation to IT clients on all aspects of end-user computing and desktop-based LAN systems software
• Own issue resolution, communication, and troubleshooting with employees, ensuring timely and effective solutions
• Deliver local training to clients and resolve tickets/work orders supporting end-user desktops and peripherals
• Collaborate with various departments to resolve infrastructure-related issues and contribute to desktop projects
• Remotely diagnose and resolve demands using remote tools, and document client interactions in incident management systems
• Recover data from hard disk drives, perform data migration, and support remote access for virtual private network connectivity
• Install and configure local and network-based printers, perform preventive maintenance, and work varied shifts, occasions, on-call, and travel as required
• Follow management direction, complying with IT policy and procedure, and perform various tasks as assigned

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience/training
• At least 3 years of hands-on IT work experience supporting and resolving diverse PC desktop software and hardware issues
• Direct experience supporting personal computers in a Windows/TCPIP environment
• Strong knowledge of all Windows-based operating systems, including Windows 10
• Ability to work independently and collaboratively in a team-based environment
• Physical ability to lift up to 50 pounds

Preferred Qualifications

To take your application to the next level, consider:

• A+ certification
• MCSE/MCP certification or higher
• Previous IT system experience in a Carrier/Airport environment
• Knowledge of workflow and ticketing systems
• Experience with VPN connectivity and issue troubleshooting

What You'll Get

At American Airlines, we're committed to supporting your well-being, growth, and success. As an Associate Technician, IT Services, you'll enjoy:

• Competitive salary and benefits package, including medical, dental, prescription, and vision coverage
• Health projects and resources to help you maintain a healthy work-life balance
• 401(k) program with employer contributions available after one year
• Additional benefits, including Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more
• Opportunities for career growth and professional development

Our Culture

At American Airlines, we're dedicated to creating an inclusive and diverse workplace where everyone can thrive. Our 20+ Employee Business Resource Groups are designed to connect our employees to our customers, suppliers, communities, and stakeholders, helping us build a more empathetic and responsive organization.

Join Our Team!

If you're passionate about delivering exceptional IT support, have a strong technical background, and are looking for a challenging and rewarding role, we want to hear from you. Apply today and become part of the American Airlines team, where you'll have the opportunity to grow your career, develop new skills, and make a meaningful contribution to our mission.

Don't miss this fantastic opportunity to join our team and take your career to new heights. Apply now and discover a world of possibilities with American Airlines!