Customer Service Trainee - Join blithequark's Dynamic Team in Delivering Exceptional Dental Benefits and Customer Experience

Introduction to blithequark

At blithequark, we're not just a company; we're a force for good, dedicated to improving oral health through comprehensive benefit plans, advocacy, and community support. As a leader in dental benefits, we strive to build healthy, smart, and vibrant communities for all. Our corporate giving and initiatives focus on youth, education, workforce development, and economic growth, making a tangible difference in the lives of millions. As part of the larger Delta Dental Plans Association, blithequark is proud to provide coverage to over 83 million Americans and operates one of the nation's largest networks of participating dentists.

About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Trainee. This is an excellent opportunity to embark on a rewarding career in customer service within a dynamic and growth-oriented organization. As a Customer Service Trainee at blithequark, you'll be part of a team that is passionate about delivering exceptional service to our customers and providers, ensuring they have a positive experience with our dental benefits.

Location and Work Arrangement

This is a remote position, offering the flexibility to work from the comfort of your own space while still being an integral part of our team. Our training program is designed to be hybrid, combining the benefits of on-site interaction with the flexibility of remote work. The training schedule is as follows:

• On-site: Weeks 1, 2, 6, and 7
• Remote: Weeks 3, 4, 5, and 8

This blend of in-person and remote training allows you to gain the support and interaction you need while also developing your skills in a real-world setting.

Key Responsibilities

As a Customer Service Trainee, you'll be in a developing and learning capacity, taking on a variety of tasks that are crucial to our customer service operations. Your typical assignments will include:

• Researching inquiries by accessing our claims processing system and other informational sources to provide accurate and timely responses.
• Responding to customer/group and provider questions through telephone contact and/or written communication, using proper etiquette, grammar, and punctuation.
• Maintaining related departmental records and files to ensure data integrity and accessibility.
• Operating office equipment, including personal computers, calculators, copiers, and fax machines.
• Making corrections to claims and eligibility to ensure accuracy and compliance.
• Entering new claims, eligibility, and subscriber information into our mainframe system.
• Reviewing subscribers' coverage to determine the type and level of benefits, providing clear explanations to customers and providers.

Requirements and Qualifications

To be considered for this role, you must meet the following requirements:

• Possess a high school diploma or equivalent.
• Have one year of customer service experience in a business environment that requires the use of a computer program to assist customers, preferably in a call center, and/or have dental experience.
• Successfully complete the customer service simulation test with a minimum score of 62 out of 100 (assessment waived if you have previously passed the test while at blithequark or if you have previously held a Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position).
• Be available to work the required shift, either first shift (8:25 a.m. to 6:30 p.m., Monday through Friday) or second shift (11:00 a.m. to 12:00 Midnight, Monday through Friday).

Preferred qualifications include previous experience in a dental benefits company or a related field, as well as a proven track record of delivering excellent customer service.

Essential Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment, handling multiple inquiries and tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Proficiency in using computer programs and software applications.
• A customer-centric approach, with a focus on delivering high-quality service.

Career Growth and Development

At blithequark, we're committed to the growth and development of our employees. As a Customer Service Trainee, you'll have the opportunity to learn and grow within our organization, developing your skills and expertise in customer service and dental benefits. Our comprehensive training program is designed to equip you with the knowledge and tools you need to succeed in your role and advance in your career.

Work Environment and Culture

blithequark is an equal opportunities employer, dedicated to creating an inclusive and diverse work environment. We value our employees and strive to provide a workplace that is supportive, engaging, and rewarding. Our company culture is built on a foundation of teamwork, integrity, and a commitment to making a positive impact in our communities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, along with a range of benefits and perks that reflect our commitment to our employees' well-being and job satisfaction. These include comprehensive health insurance, retirement savings plans, paid time off, and opportunities for professional development. As a remote worker, you'll also enjoy the flexibility and work-life balance that comes with working from home.

Join Our Team

If you're a motivated and customer-focused individual looking for a rewarding career in customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Trainee, you'll be part of a dynamic team dedicated to delivering exceptional service and making a difference in the lives of our customers. Apply today and take the first step towards a fulfilling career with blithequark!