**Experienced Customer Service Agent - Airport Operations and Logistics**

As a key member of the blithequark team, you will play a vital role in ensuring the seamless transportation of cargo and baggage to destinations worldwide. As an Experienced Customer Service Agent in Airport Operations and Logistics, you will be responsible for providing exceptional customer service, ensuring timely connections, and maintaining the highest standards of safety and security. **About blithequark** blithequark is a leading global airline that has been connecting people and cultures for over a century. Our mission is to provide safe, reliable, and exceptional customer experiences, while fostering a culture of innovation, collaboration, and continuous improvement. At blithequark, we believe that our people are our greatest asset, and we are committed to supporting their growth and development through various training programs, mentorship opportunities, and career advancement paths. **Key Responsibilities** As an Experienced Customer Service Agent, you will be responsible for: * Safely loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections and guiding incoming and departing aircraft from gate positions. * Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions. * Operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. * Operating baggage scanners and computers to ensure accurate routing of baggage to destinations. * Providing exceptional customer service to passengers, responding to their queries, and resolving any issues in a timely and professional manner. * Collaborating with colleagues to ensure seamless airport operations and maintaining a safe and secure working environment. **Work Environment and Culture** As a blithequark team member, you will be part of a dynamic and diverse work environment that values collaboration, innovation, and continuous improvement. Our airport operations are fast-paced and physically demanding, requiring flexibility, adaptability, and a strong commitment to safety and security. We offer a comprehensive benefits package, including competitive salary, industry-leading profit-sharing program, and performance incentives, as well as opportunities for career growth and development. **Benefits and Perks** As a blithequark team member, you will enjoy a range of benefits and perks, including: * Competitive salary and industry-leading profit-sharing program * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits * Paid time off, including a minimum of 2 weeks per year for employees with 0-4 years of service, 10 paid holidays, paid personal time, maternity and parental leave * Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and international space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare **Requirements** To be successful in this role, you will need: * A high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States * Have a valid driver's license * Proficiency in English * Pass a physical ability test (PAT) * Ability to wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE * Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal **Preferred Qualifications** While not required, the following qualifications will give you a competitive edge: * Previous experience in airport operations, customer service, or a related field * Knowledge of airport procedures and regulations * Familiarity with ground equipment and baggage handling systems * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to welcoming you to the blithequark team! Apply for this job