**Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service**
Are you passionate about delivering exceptional customer service and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Fiber Customer Support Analyst. At blithequark, we empower our employees to share their ideas, learn, grow, and thrive in a collaborative and inclusive environment. Our team is dedicated to connecting people to what brings them joy, and we're looking for talented individuals like you to join our community.
**About blithequark**
blithequark is a leading provider of innovative solutions that power and empower how people live, work, and play. We're a community of people who anticipate, lead, and believe that listening is where learning begins. Our team is passionate about driving innovation, creativity, and impact in the world, and we're committed to building trust in how we show up, everywhere and always. If you're looking for a place where you can make a difference, share your ideas, and grow your career, then blithequark is the perfect fit for you.
**Your Role**
As an Experienced Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll be responsible for providing exceptional technical support and customer service, troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer technical questions. Your dedication to customer service excellence, amazing communication skills, and positive, professional attitude will make you a valuable asset to our team.
**Key Responsibilities**
* Answering incoming calls from customers with order inquiry and/or trouble reports
* Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
* Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
**What We're Looking For**
* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
* The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
* A related Associate Degree or 2+ years' relevant experience
* Technical support call center experience (even better if you have one or more of these qualifications)
**What We Offer**
* A collaborative and inclusive work environment where you can share your ideas and grow your career
* Opportunities for career growth and learning benefits, including training and development programs
* A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* A competitive compensation package, with the potential to earn more based on your location and confirmed job-related skills and experience
* The flexibility to work from home with occasional in-person trainings and meetings
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**How to Apply**
If you're passionate about delivering exceptional customer service and technical support, and you're looking for a place where you can grow your career and make a difference, then we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and career growth opportunities. We can't wait to hear from you!
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from talented individuals like you.