Experienced Phone & Chat Specialist - Healthcare Staffing Support at blithequark

Join the Critical Team Helping Essential Healthcare Workers

At blithequark, we're on a mission to connect nurses with healthcare facilities that need them most. As a Phone & Chat Specialist, you'll play a vital role in verifying nurse credentials, handling follow-up communications, and providing top-notch customer service. If you're a tech-savvy professional with excellent communication skills and a passion for making a difference, we want to hear from you!

About blithequark and the Healthcare Staffing Industry

blithequark is a leading provider of innovative staffing solutions for the healthcare industry. Our platform connects healthcare professionals with facilities that need them, ensuring that patients receive the best possible care. As a Phone & Chat Specialist at blithequark, you'll be part of a dynamic team that's dedicated to making a positive impact on the lives of healthcare workers and the patients they serve.

Key Responsibilities

• Manage a high volume of inbound and outbound calls in a timely and professional manner
• Handle multiple chat channels simultaneously, providing responsive and effective support to customers
• Follow established communication scripts to ensure consistency and quality in customer interactions
• Identify customer needs, clarify information, research, and provide solutions or alternatives as needed
• Access company and client resources to accurately handle customer inquiries and requests
• Perform data entry and customer service tasks with accuracy and efficiency
• Navigate online systems efficiently to verify nurse credentials and process requests
• Work requests and records received for nurses signing up for shifts, ensuring that all necessary information is collected and processed
• Demonstrate flexibility and adaptability in a fast-paced environment, switching between tasks with ease and composure
• Maintain punctuality and attendance at all scheduled times, ensuring that customers receive the support they need
• Remain positive and professional in all customer interactions, providing a consistently high level of service

Essential Qualifications

To succeed as a Phone & Chat Specialist at blithequark, you'll need:

• At least 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience
• Technical savvy and the ability to quickly learn new systems and tools
• Strong phone and verbal communication skills, along with active listening
• The ability to type 35 words per minute accurately
• A background check applicable with state and federal laws

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Previous remote work from home experience
• The ability to work independently with minimal supervision
• A proven track record of quickly learning new skills and adapting to changing environments

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• The ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• A customer-centric approach, with a focus on providing exceptional service
• Technical skills, including the ability to navigate online systems and tools
• Flexibility and adaptability, with the ability to adjust to changing priorities and workflows

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Phone & Chat Specialist, you'll have opportunities to:

• Develop your skills and expertise in customer service, communication, and technical areas
• Take on new challenges and responsibilities, with opportunities for career advancement
• Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote team member, you'll enjoy:

• The flexibility to work from home, with a dedicated workspace and reliable internet connection
• A collaborative and inclusive team culture, with opportunities for connection and community
• Ongoing support and training to ensure your success in the role

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A starting pay rate of $14/hour, with opportunities for shift differential and performance-based increases
• Paid training, with a comprehensive program to ensure your success in the role
• A full-time schedule, with 40 hours of work per week
• Equipment provided, with a laptop or desktop computer, USB headset, and other necessary tools

Conclusion

If you're a motivated and compassionate professional looking for a challenging and rewarding role, we encourage you to apply for the Phone & Chat Specialist position at blithequark. Join our team and help make a difference in the lives of healthcare workers and the patients they serve. Apply now and take the first step towards a fulfilling career with blithequark!