Experienced Remote Customer Support Agent – Financial Services Industry Expertise Required for Dynamic and Growing Company

Introduction to blithequark

At blithequark, a dynamic and growing financial services company with over 60 years of industry experience, we are committed to delivering exceptional customer experiences. As a leader in our field, we understand the importance of having a talented and dedicated team of customer support agents who can provide timely, accurate, and customer-focused support to our clients. We are excited to announce that we are actively hiring for remote customer support agents to join our team and contribute to our mission of excellence.

Job Overview

This is a unique opportunity for experienced customer support professionals to work remotely and be part of a growing team. As a remote customer support agent at blithequark, you will be responsible for providing top-notch support to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner. If you have a passion for delivering exceptional customer service and have experience working in a financial services environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, and consistently deliver a superior level of customer service
• Document claim information in our system with a high level of accuracy and detail, easily understood by the user
• Issue timely and accurate claim acknowledgement correspondence and process incoming documents with high coding integrity
• Remain fully compliant with operational standards and meet or exceed call center operational metrics
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions and take appropriate actions to earn the caller's trust
• Anticipate customer needs and take action to provide proactive support and resolve issues efficiently

Essential Qualifications

To be successful in this role, you will need to have:

• Strong customer service experience in a financial services industry, with a minimum of 2-3 years of experience in a call center environment
• Experience performing in a call center environment utilizing telephony-related production tools
• Able to type 7,000+ KPH and meet strict attendance expectations and call metrics
• Ability to work independently in a remote setting and maintain a high level of productivity and efficiency
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor's degree in a related field, such as business, communications, or a similar discipline
• Experience working with disability and/or life and/or leave claim information
• Familiarity with claim systems and data entry software
• Previous experience working in a remote or virtual team environment

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong customer service skills, with the ability to provide empathetic and proactive support
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
• Ability to work independently in a remote setting and maintain a high level of productivity and efficiency
• Strong problem-solving and analytical skills, with the ability to resolve complex issues efficiently
• Ability to adapt to changing priorities and deadlines in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a remote customer support agent, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role
• Ongoing coaching and feedback to help you continuously improve your performance
• Opportunities for career advancement and professional growth within the company
• Access to a range of online training resources and courses to help you develop new skills and expand your knowledge

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote customer support agent, you will be part of a virtual team that is passionate about delivering exceptional customer service. Our company culture is built on the following values:

• A commitment to excellence and a passion for delivering exceptional customer service
• A supportive and collaborative work environment that encourages teamwork and open communication
• A focus on continuous learning and development, with opportunities for growth and advancement
• A culture of inclusivity and diversity, where everyone is valued and respected

Compensation, Perks, and Benefits

As a remote customer support agent at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate and benefits package
• Opportunities for overtime and bonuses
• Comprehensive training program and ongoing coaching and feedback
• Access to a range of online training resources and courses
• Flexible working hours and remote work arrangements

Conclusion

If you are a motivated and customer-focused individual with experience in the financial services industry, we encourage you to apply for this exciting opportunity to join our team as a remote customer support agent. At blithequark, we are committed to delivering exceptional customer service and providing a supportive and collaborative work environment for our employees. Don't miss out on this chance to take your career to the next level and apply today!