Experienced Customer Service Representative – Remote Opportunity in Texas for Pet Lovers and Enthusiasts to Deliver Exceptional Support and Service

Introduction to blithequark

Imagine working for a company that is revolutionizing the pet industry, one of the fastest-growing e-commerce retailers of all time. At blithequark, we are passionate about delivering exceptional customer service and making a difference in the lives of pet owners and their furry friends. We are seeking a highly motivated and enthusiastic Customer Service Representative to join our award-winning customer service team, working remotely from the comfort of your own home in Texas.

About the Role

As a Customer Service Representative at blithequark, you will be the voice of our company, engaging with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy, or even problem-solving when something doesn’t go as planned. You will be responsible for providing exceptional customer service, thinking critically, and having a passion for genuinely helping others. If you have a love for pets, that’s an added bonus!

Key Responsibilities

• Engage directly with customers via phone, email, or chat to resolve their queries and concerns in a timely and professional manner
• Research and problem-solve to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
• Operate with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Collaborate with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
• Continuously learn and develop your skills, sharing feedback and operating in a culture of being open-minded to grow

Essential Qualifications

To be successful in this role, you will need:

• At least 2 years of customer service experience, preferably in a remote or call center environment
• Excellent communication skills (written, verbal, and listening) with the ability to demonstrate these skills in a written assessment
• Ability to multi-task, perform well in a fast-paced environment, and maintain a high level of productivity
• Proficiency in using computers, including data entry, navigation through systems, and internet research to support our customers
• Ability to adapt to change with the business needs of the company and flexibility to shift schedule and work overtime as needed
• High school diploma or equivalent and ability to pass a background check

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a pet-related industry or with animals
• Knowledge of customer service software and technology, including CRM systems and helpdesk tools
• Certifications in customer service, such as CCSP or CSS
• Bilingual or multilingual skills, with the ability to communicate with customers in multiple languages

Technical Requirements

To work remotely as a Customer Service Representative at blithequark, you will need:

• A dedicated workspace that is large enough to accommodate computer monitors and is free from distractions, including background noise that may impact the customer experience
• A reliable wired, high-speed internet connection (30 Mbps+ download speed/10 Mbps+ upload speed)
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify
• A webcam and headset for virtual collaboration and customer interactions

Why Join blithequark?

At blithequark, we empower our team members to be their authentic selves, bringing their unique perspectives and ideas to deliver on our mission. We offer a range of benefits, including:

• Competitive wages and opportunities for growth and development
• Comprehensive training and ongoing support to help you succeed in your role
• Medical and dental insurance, 401k, and other perks to support your well-being
• A dynamic and collaborative work environment with a team of passionate and driven individuals
• The opportunity to make a difference in the lives of pet owners and their furry friends

Career Growth Opportunities

At blithequark, we are committed to helping our team members grow and develop in their careers. We offer a range of opportunities for advancement, including:

• Professional development and training programs to enhance your skills and knowledge
• Mentorship and coaching from experienced leaders and team members
• Opportunities to take on new challenges and responsibilities, including leadership roles and special projects
• A culture of continuous learning and improvement, with a focus on innovation and excellence

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment, with a culture that values diversity, equity, and inclusion. We offer a range of benefits and perks to support our team members, including:

• Flexible scheduling and remote work options to support work-life balance
• A comprehensive employee assistance program, including mental health support and wellness resources
• Regular team-building activities and social events to foster connection and community
• A recognition and rewards program to acknowledge and celebrate our team members' achievements

Compensation and Benefits

We offer a competitive compensation package, including a starting wage of $15.50 per hour, with opportunities for growth and development. Our benefits package includes:

• Medical and dental insurance, with options for vision and life insurance
• 401k and retirement savings plan, with company match
• Paid time off and holidays, with flexible scheduling options
• A range of discounts and perks, including pet-related discounts and free products

Conclusion

If you are a motivated and enthusiastic customer service professional with a passion for delivering exceptional support and service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will be the voice of our company, making a difference in the lives of pet owners and their furry friends. Don’t miss out on this chance to join a dynamic and collaborative team and take your career to the next level. Apply now and become a part of the blithequark family!