Experienced Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

At blithequark, we pride ourselves on delivering exceptional customer experiences that set us apart in the industry. As a leader in our field, we recognize the importance of having a talented and dedicated team that shares our passion for excellence. If you have a passion for travel and excellent communication skills, we invite you to join our team as a Customer Service Representative, working remotely from the comfort of your own home.

About the Role

As a Customer Service Representative at blithequark, you will be responsible for providing top-notch support to our customers, assisting with reservations, inquiries, and various travel-related concerns. This is an exciting opportunity to be part of a dynamic team that values flexibility, work-life balance, and exceptional customer service. You will have the chance to work with a talented group of professionals who are dedicated to making every customer interaction a positive one.

Key Responsibilities

• Complete data access and balancing functions
• Coordinate return items with contributors, doors vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Work member cases/sports assigned
• Follow and maintain guidelines and approaches to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with the vendor to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees

Qualifications and Skills

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our requirements. These include:

Essential Qualifications

• High school diploma or GED
• Intermediate Excel and Word experience

Preferred Qualifications

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires

Skills, Licenses, and Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to work extended hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance
• Must pass relevant blithequark and Credit Union pre-hire compliance tests

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development programs that will help you enhance your skills and advance your career. You will be part of a dynamic team that values innovation, creativity, and excellence, and you will have the opportunity to contribute to the success of our organization.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and teamwork. We value diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive to all employees. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals. You will have the flexibility to work from home, and you will be able to balance your work and personal life in a way that works best for you.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a salary, benefits, and perks that are designed to attract and retain top talent. Our benefits package includes health insurance, retirement savings, and paid time off, among other things. We also offer opportunities for professional development and growth, and we recognize and reward our employees for their contributions to the organization.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative role at blithequark. This is a unique opportunity to join a dynamic team that values excellence, innovation, and customer satisfaction. As a remote worker, you will have the flexibility to work from home and balance your work and personal life in a way that works best for you. Don't miss out on this exciting opportunity to join our team and contribute to the success of blithequark. Apply today!