Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth through Innovative Solutions and Strategic Customer Engagement

Welcome to blithequark: Where Innovation Meets Customer Satisfaction

At blithequark, we're passionate about empowering people to live, work, and play in a world where technology and innovation come together seamlessly. As a leading provider of training, technology, and communications services, we're committed to transforming the way people connect across the globe. Our team is a diverse network of individuals driven by a shared ambition to shape a better future, and we're looking for talented professionals like you to join our mission.

About the Role: Customer Experience Champion II

As a Customer Experience Champion II, you'll be the face of blithequark, responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality. You'll be the go-to expert for customers with varying complexity levels of device-related inquiries, and your goal will be to turn every contact into a sell or save opportunity with a premium experience that keeps customers loyal to blithequark.

Key Responsibilities:

• Handling and resolving customer concerns, while educating customers on device-related inquiries and promoting blithequark products and services.
• Embracing the Service Plus mindset by resolving customer concerns and future concerns, and providing an exceptional experience through discovery and targeted recommendations.
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for customers.
• Serving as a brand ambassador and advocate for customers, highlighting all that blithequark has to offer through our products and services.
• Practicing an acceptable level of Business Acumen that encompasses the best interest of blithequark, customers, and fellow employees.
• Identifying plans and services that would suit customer needs to prevent future contacts and drive business growth.

Where You'll Be Working: Remote Role with Flexible Scheduling

You'll work from the comfort of your own home in this remote role, with occasional in-person trainings and meetings. Your home must be located in Florida, within a reasonable commute to the blithequark hub location in Temple Terrace, FL. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.

Requirements:

• Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues, billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue goals.
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on business needs.
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.

Preferred Qualifications:

• A degree in a related field.
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.

Home Office Requirements:

In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must meet the following requirements:

• Located within the contiguous United States.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps.
• A dedicated quiet and private workspace.
• Ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive management of your home network and connections.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to ongoing training and development programs, as well as opportunities to take on new challenges and responsibilities. Our goal is to help you reach your full potential and contribute your best to the team.

Work Environment and Company Culture

At blithequark, we're proud of our collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences and are committed to diversity and inclusion. You'll be part of a team that values innovation, creativity, and impact, and is dedicated to making a positive difference in the world.

Compensation, Perks, and Benefits

We offer a competitive compensation package, as well as a range of perks and benefits, including:

• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• And more!

Conclusion:

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. As a Customer Experience Champion II at blithequark, you'll be part of a dynamic team that's shaping the future of technology and communications. Don't miss out on this chance to join our mission and take your career to the next level. Apply now and discover the blithequark difference!