Doordash virtual Customer Support Remote Jobs (Multiple Location)

DoorDash is a technology company that connects people with the best in their cities through door-to-door delivery. We empower local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a market leader in food delivery, we aim to expand our services and continue innovating to provide the best customer experience.

Job Title:Virtual Customer Support... Representative (Remote, Multiple Locations)

Job Summary:We are seeking dedicated and motivated Virtual Customer Support Representatives to join our remote team. As a customer support representative, you will be the first point of contact for our customers, helping to resolve issues, provide information, and ensure a seamless DoorDash experience.

Key Responsibilities: ??? * Respond promptly to customer inquiries via phone, email, and chat ??? * Provide accurate, valid, and complete information by using the right methods and tools ??? * Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution ??? * Keep records of customer interactions, process customer accounts, and file documents ??? * Follow communication procedures, guidelines, and policies ??? * Go the extra mile to engage customers and ensure their satisfaction ??? * Collaborate with other team members to ensure a consistent and high-quality customer experience ??? Required Skills and Qualifications: ??? * Proven customer support experience or experience as a client service representative ??? * Strong phone contact handling skills and active listening ??? * Familiarity with CRM systems and practices ??? * Customer orientation and ability to adapt/respond to different types of characters ??? * Excellent communication and presentation skills ??? * Ability to multitask, prioritize, and manage time effectively ??? * High school diploma or equivalent; college degree preferred ??? Experience: ??? * Minimum 1-2 years of experience in a customer support role ??? * Experience in a remote working environment is a plus ??? Working Hours: ??? * Full-time positions with flexible working hours ??? * Availability to work in different shifts, including weekends and holidays, as needed ??? Knowledge, Skills, and Abilities: ??? * Strong problem-solving skills and the ability to think analytically ??? * Ability to work independently and as part of a team ??? * Proficiency in using computers and software applications ??? * A positive attitude and a passion for providing excellent customer service ??? Benefits: ??? * Competitive salary and performance-based incentives ??? * Health, dental, and vision insurance ??? * Paid time off and holidays ??? * Opportunities for career growth and development ??? * Work-from-home flexibility ??? * Employee discounts on DoorDash services ??? Why Join DoorDash: ??? * Be part of a dynamic and inclusive company that values innovation and creativity ??? * Work in a supportive and collaborative environment ??? * Contribute to a fast-growing company that is making a significant impact in the food delivery industry ??? * Enjoy the flexibility and convenience of remote work ??? How to Apply: Interested candidates are encouraged to apply by visiting our careers page at DoorDash Careers and submitting an online application. Please include your resume and a cover letter detailing your relevant experience and why you are a good fit for this role.

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