Customer Service Call Center Representative - Sales (Work From Home)

Employer Industry: Telecommunications

Why Consider This Job Opportunity...
?? Salary starts at $16.40/hr and can increase based on experience, plus up to $3,000 in monthly commissions if sales goals are met
?? Comprehensive benefits package, including medical, dental, and vision coverage
?? 401(k) plan and tuition reimbursement program
?? Generous paid time off including at least 23 vacation days and 9 company-designated holidays
?? Opportunity for career advancement with extensive training on the latest technology and products
?? Flexible work-from-home arrangement with all necessary equipment provided by the employer

What To Expect (Job Responsibilities)
?? Provide customer support for new service requests including voice, internet, and wireless plans
?? Handle inquiries regarding billing, payment, plan changes, upgrades, and technical support
?? Identify upsell opportunities and recommend appropriate services and products to customers
?? Perform troubleshooting and engage Tier 3 support for complex customer issues
?? Maintain accurate customer records and manage a high volume of calls, chats, and emails

What Is Required (Qualifications)
?? Previous call center or customer service experience
?? Flexibility to work various schedules, including evenings, weekends, and holidays
?? Reliable internet service and a dedicated workspace that meets work-from-home standards
?? Ability to comply with organizational security and performance management protocols
?? Strong communication skills and a consultative approach to customer interactions

How To Stand Out (Preferred Qualifications)
?? Experience in sales or customer acquisition roles
?? Familiarity with telecommunications products and services
?? Previous experience in a fast-paced contact center environment
?? Ability to handle multiple tools and systems simultaneously
?? Strong problem-solving skills and a proactive approach to customer service

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