Inbound Calling Executive - Remote

Job Title: Inbound Calling Executive - Remote
Location: Las Vegas, NV
Term: Contract...
?? Answer inbound calls from our internal clients at the branches.
?? Educate clients on account services and capabilities
?? Have basiccomputer troubleshooting skills for tier 1 support and document and ticket calls.
?? Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
?? Have strong organizational skills, attention to detail, and excellent follow-up skills
?? Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
Work schedule: Monday - Friday. Two shift times are available. 9am- 6pm and 10am to 7pm Eastern (preferred shift). 100% remote

You'll be working in the Service Group Client Services. We provide support to the Firm's Financial Advisors and assistants and external clients. As a customer service representative, you'll play an important role in providing excellent service to our internal clients, the branches and external clients.

Your expertise
?? Call center experience is desired
?? Detail oriented (nothing gets past you)
?? Proficient in Microsoft Office Suite
?? Citrix, Good for enterprise, or Active Directory is a plus
?? Windows 7 navigation skills
?? Basic understanding of computer networking
?? Monitor, speaker, mice and keyboard troubleshooting, ETC.
?? Know how to use remote access tools to assist clients
?? Outlook and Microsoft office troubleshooting skill
Please send resumes to [email protected]

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