Customer Service Representative (CSR)

About us UpCycle Technology Foundation UpCycle Technology Foundation is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. JOB RESPONSIBILITY - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide information about products and services to callers - Handle and resolve customer complaints or concerns - Document all call information according to standard operating procedures - Identify and escalate priority issues to the appropriate department or supervisor - Follow up on customer calls when necessary Qualifications: - Previous experience in a call center or customer service role is preferred - Excellent verbal and written communication skills - Strong problem-solving and decision-making abilities - Ability to handle high call volumes and work in a fast-paced environment - Good working knowledge of Adobe, Excel and Word - Ability to analyze customer needs and provide appropriate solutions Schedule varies based on your availability. Self-Scheduling is offered. NOTE: Please make sure you submit your Resume in a file format. And have an active phone number and email address for follow-up. Job Types: Seasonal/Part-time Pay: $12.00 - $19.00 per hour Benefits: • Flexible schedule • Work from home Education: • High school or equivalent (Preferred) Experience: • Customer Service: 1 year (Preferred) Work Remotely: • Yes Work Location: Multiple Locations Job Type: Part-time Pay: $12.00 - $19.00 per hour Benefits: • Flexible schedule • Work from home Shift: • Day shift • Night shift Work Location: Remote Apply Job!