Agent for Live Chat ( Remote / WFH )
About the position
The Live Chat Agent role at Inlet Printing Co is designed for energetic and customer-focused individuals who will act as a vital link between customers and the brand. This position involves providing timely and professional assistance through a live chat platform, ensuring a positive customer experience by addressing inquiries and resolving issues. The role requires effective communication, quick thinking, and problem-solving skills, as agents will handle multiple chats simultaneously while maintaining a personal touch. This opportunity is ideal for those passionate about helping others and looking to grow professionally in a fast-paced environment.
Responsibilities
Respond to customer inquiries via live chat in a timely and professional manner.
,
Provide accurate information about products, services, and promotions to customers.
,
Assist customers in troubleshooting issues and navigating our website or platform.
,
Manage multiple chat conversations simultaneously while maintaining high-quality responses.
,
Document customer interactions and feedback in our CRM system for record-keeping and improvement purposes.
,
Collaborate with other departments to resolve complex issues and improve customer satisfaction.
,
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Requirements
Proven experience in customer service or a related field, preferably in a live chat environment.
,
Excellent written communication skills with a focus on clarity and professionalism.
,
Strong problem-solving abilities and a proactive approach to addressing customer needs.
,
Ability to work effectively in a fast-paced environment and manage multiple chats simultaneously.
,
Familiarity with CRM software and chat support systems.
,
A keen attention to detail and the ability to maintain accurate records.
,
Flexibility to work various shifts, including evenings and weekends, as required.
Nice-to-haves
Benefits
Health Insurance
,
Dental Insurance
,
Life Insurance
,
AD&D Insurance
,
Employee Wellness Programs
,
401k plans
,
Employee Stock Purchase Plan (ESPP)
,
Paid Time Off
,
Paid Holidays
Apply Job!