Member Services Representative - Outbound Call Center

Description:
?? Conduct outbound campaigns to cross sell products and services.
?? You will field incoming telephone calls produced by your own calling campaign.
?? You will assist members through website registration and application navigation.
?? Educate members on available product offerings and application processes.
?? Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
?? Deliver a great customer experience to all members internally and externally.
?? Work with other departments on cross functional tasks and projects
?? Follow and maintain strict adherence to policies, privacy protocols, and processes.
?? Maintain performance and quality standards based on established call center metrics including turn-around times.
?? Maintain in-depth understanding of the Company??s different services.
?? Make recommendations according to customer??s needs.
?? Maintain high customer satisfaction scores and strive to improve these continuously.
?? Perform other ad hoc duties, as needed.

Requirements: ?? Must have worked in outbound sales at a call center for at least 3 years. ?? Comfortable in dynamic, high-volume environments ?? Exceptional interpersonal, written, and verbal communication skills ?? Ability to handle a wide range of situations over the phone with tact and diplomacy. ?? Effective time management and self-accountability ?? Comfortable using HubSpot CRM is a plus. ?? Able to multi-task under time pressure ?? Entrepreneurial spirit and willingness to take on challenges. ?? Ability to adapt to changing circumstances and priorities. ?? Comfortable working and learning independently.

Benefits:

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