Back to Jobs

Call Center Customer Service Agent

Remote, USA Full-time Posted 2025-05-22

Description
Position: Call Center Customer Service Assistant
Location: Phoenix, AZ
Employment Type: Full-time

Job Summary:

We are looking for a dedicated and customer-focused Call Center Customer Service Assistant to join our team. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, and ensure customer inquiries and issues are resolved efficiently. You will serve as the first point of contact for customers, representing the company in a professional and courteous manner.

Key ResponsibilitiesHandle Inbound and Outbound Calls:
• Respond to customer inquiries, complaints, and issues in a timely and professional manner.
• Make outbound calls for follow-up, product updates, or customer satisfaction surveys.
Customer Support:
• Provide information about products, services, and company policies.
• Assist customers with troubleshooting and resolving service-related issues.
Problem Solving:
• Investigate and resolve customer complaints or escalate them to the appropriate department when necessary.
Maintain Customer Satisfaction:
• Strive to meet and exceed customer expectations by delivering excellent service.
• Contribute to improving customer loyalty and retention.

Skills, Knowledge and Expertise
• High school diploma or equivalent (required). An associate degree or relevant certification is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software and basic computer applications.
• Ability to remain calm and professional under pressure.

Benefits
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan with company match.
• Professional development opportunities.
• Fun and creative work environment.

Apply Job!

 

Similar Jobs

[Entry Level/No Experience] YouTube Data Entry Jobs – Remote

Remote, USA Full-time

Facebook Remote Virtual Assistant Jobs - Submit Application

Remote, USA Full-time

Part time Secretary/Dispatcher for Appliance Repair Company(Remote)

Remote, USA Full-time

Looking for a US-based virtual receptionist or front desk …

Remote, USA Full-time

Fully Remote Agent

Remote, USA Full-time

Immediate Openings – Amazon Virtual Assistant Jobs

Remote, USA Full-time

Remote Business Development Rep ($1,380/mo + Commission)

Remote, USA Full-time

Costco Careers Remote Jobs Virtual Assistant Part-Time - Hiring Today

Remote, USA Full-time

Senior Commercial Casualty Production Underwriter | Remote

Remote, USA Full-time

Verizon Remote Customer Service Apply Now

Remote, USA Full-time

Destination Expert | Work From Anywhere

Remote, USA Full-time

WFM-[Customer Support] Jobs – Amazon Hiring Now

Remote, USA Full-time

Leadership Development Coach – Performance-Based, Remote & Flexible

Remote, USA Full-time

Side Hustles for College Students (Data Entry)

Remote, USA Full-time

Delta Remote Virtual Assistant Jobs (Immediate Hiring)

Remote, USA Full-time

Claims Care Associate (Remote available)

Remote, USA Full-time

Sr. Director VIK, LA 2028 Olympics and Paralympics

Remote, USA Full-time

American express remote jobs virtual customer care professional

Remote, USA Full-time

Urgently Need Seasonal Retail Sales Associate, South Bay Galleria in Redondo Beach, CA

Remote, USA Full-time

Part-time Evening Merchandiser

Remote, USA Full-time