Inbound Customer Service Agent - Consumer Relations

Description: ?? As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. ?? Create an outstanding quality service experience for the GE Appliance consumer, ?? Advocate for customers with multiple internal departments for satisfactory resolutions. ?? Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions. ?? Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues. ?? Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies. Requirements: ?? High School Diploma or GED ?? Minimum of 1-year Call-Center experience ?? Minimum of 2-years Escalated Customer Service experience ?? Ability to communicate effectively in English is a requirement ?? Excellent written & verbal skills ?? Moderate to advanced computer skills; navigating multiple online applications ?? Exceptional organizational skills; ability to effectively multi-task ?? Ability to handle high-volume calls while simultaneously handling multiple online applications ?? Previous experience working from home (preferred) ?? Passion for helping customers and problem-solving ?? Flexible with the ability to take direction from management yet work independently to achieve goals ?? Active listening skills and the ability to ask questions ?? Conflict resolution skills; negotiation skills; and time management skills ?? Flexibility, being the ability to adapt to change. ?? Critical thinking skills ?? Desire to work in a team environment towards common goals ?? Ability to remain calm and show empathy while handling challenging customer concerns Benefits: ?? Paid on-the-job training and mentoring ?? Work-from-home opportunities (equipment provided) ?? No weekend shifts ?? Paid time off ?? Medical, dental, vision, and prescription benefits eligibility on day 1 of employment ?? 401(k) program with a company match ?? Short-term and long-term disability ?? Life insurance ?? Appliance discount program ?? Tuition reimbursement ?? Gym membership reimbursement ?? Career growth opportunities

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