Senior Underwriting Operations - Management Liability / D&O

About the position

The Senior Underwriting Operations role focuses on providing administrative and clerical support to the underwriting team, specifically in the area of Directors and Officers (D&O) liability insurance. The position involves assisting underwriters with policy analysis and documentation, ensuring compliance with guidelines and regulations, managing workflows, and communicating with clients and brokers. The role also includes supporting the development of junior operations underwriters and contributing to a positive work environment.

Responsibilities
• Assist underwriters in gathering necessary information for policy evaluation, including financial statements and risk assessments.
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• Support the development of junior level operations underwriters by offering professional guidance and delivering technical training.
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• Maintain streamlined operational underwriting by processing and organizing new business, renewal, endorsed, and cancelled policies.
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• Input data into underwriting systems and databases.
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• Serve as a point of contact for clients and brokers, providing information and answering questions about policies and applications.
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• Manage client files using customer relationship management tools and update records as required.
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• Build and maintain relationships with internal and external customers by requesting underwriting information and analyzing inquiries.
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• Support operational projects to review and design new process modules and evaluate market dynamics.
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• Collaborate with key stakeholders by sharing information and recommending solutions to underwriting issues.
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• Contribute to a positive work environment by demonstrating cultural expectations and influencing others.

Requirements
• Bachelor's Degree or equivalent combination of education and work experience.
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• 2-4 years relevant experience.

Nice-to-haves
• Strong organizational and time-management skills.
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• Excellent attention to detail and accuracy.
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• Good communication skills, both written and verbal.
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• Ability to work independently and as part of a team.
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• Experience in underwriting operations, finance and/or the insurance industry.

Benefits
• Comprehensive medical, dental, vision, and wellbeing benefits.
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• Competitive 401(k) contribution.
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• Paid-time off program.
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• Paid-family and caregiver leaves.
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• Annual discretionary bonus plan based on performance.
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• Hybrid work arrangements with 8-12 days in the office per month.

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