Staff Systems Engineer, Integrated Knowledge Management (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

As a Staff Systems Engineer on the Integrated Knowledge Management team, you will be in charge of developing content author facing solutions in the Contentstack CMS to scale and optimize knowledge & content creation across all of Airbnb. You will be involved in the creation of the next generation of content authoring functionality, including integration with GenAI based content creation and analysis tools. You will closely collaborate with engineering, ML/AI, product, content, data science and operations teams to ensure Airbnb’s team of content authors meet the ever evolving needs of Airbnb’s Community Support Platform in the most efficient way possible.

A Typical Day:
• Lead the scoping, technical requirements, architecture, and the implementation of new features and functionality.
• Analyze data, build hypotheses, experiment, learn and iterate to improve Airbnb’s content authoring and delivery experience.
• Leverage your knowledge as a Contentstack subject matter expert as you collaborate with cross-functional working groups (frontend/backend/ML engineers, design, product and operation teams) to design and build the next generation of AI powered support products.
• Mentor other engineers in Contentstack best practices.
• Advocate and participate in efforts to advance Airbnb’s engineering processes and technical foundations.

Requirements: • 3+ years of proven industry experience in building and maintaining custom content author facing tools, workflows, automations, and integrations in the Contentstack CMS. • Expertise for large-scale content data analysis, updates, and reporting, with the ability to handle and process large volumes of data efficiently using scripting languages such as Python. • Proficiency in full stack engineering: JS, Typescript; one or more backend JVM languages (Java/Kotlin/Scala etc). • Proven expertise in building and maintaining high-performance, scalable and fault-tolerant internal tooling functionality. • Comfortable navigating ambiguity and ownership of problem definitions. • Ability to drive alignment, manage projects, and effectively collaborate with stakeholders. • [Bonus] Industry experience in development of end-to-end Machine Learning products. • 9+ years industry engineering or systems integration experience.

Education:
• BS, MS or PhD in CS or related field

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $100-$125/hour.

Benefits: Medical, Dental, Vision, 401K

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