Call Center Agent ( Remote )

Baca Consulting Group is seeking a motivated and customer-oriented Call Center Agent to join our remote team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner.

Responsibilities: ?? Answer incoming calls and respond to customer inquiries ?? Make outbound calls to follow up on customer requests ?? Provide information about products and services ?? Resolve customer complaints and issues ?? Document all call information according to standard operating procedures ?? Meet or exceed call center metrics such as call quality and resolution time

Qualifications: ?? High school diploma or equivalent ?? Prior experience in a call center or customer service role ?? Excellent communication skills, both verbal and written ?? Ability to multitask and prioritize in a fast-paced environment ?? Strong problem-solving skills ?? Proficiency in Microsoft Office and CRM software

If you are a self-motivated individual with a passion for customer service, we want to hear from you! Apply now to join our dynamic team at Baca Consulting Group.

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