Ecommerce Customer Service Manager (Amazon & Shopify) (Remote)

We??re on the lookout for a results-oriented Ecommerce Customer Service & Sales Manager who excels in delivering exceptional customer experiences and driving sales conversions. If you??re an Amazon and Shopify pro with a sharp focus on Customer Satisfaction (CSAT) and conversion rates, and have familiarity with tools like Re:amaze, this is your chance to shine!

What You??ll Do
?? Lead the Team: Inspire, manage, and develop a high-performing customer service team to deliver top-notch support and ensure every interaction drives satisfaction and results.
?? Boost Customer Satisfaction (CSAT): Monitor and improve customer happiness by resolving inquiries quickly, accurately, and with a personal touch.
?? Drive Conversion Rates: Leverage customer interactions to identify upselling and cross-selling opportunities, turning inquiries into revenue.
?? Fulfillment Operations: Ensure smooth order processing, shipping, and returns, maintaining service excellence across Amazon and Shopify platforms.
?? Optimize Processes: Use insights and feedback to refine workflows, enhance efficiency, and improve overall customer service and sales outcomes.
?? Be a Platform Pro: Utilize Amazon Seller Central, Shopify, and customer service tools like Re:amaze to streamline operations and resolve challenges.
?? Metrics-Driven Excellence: Analyze CSAT, conversion rates, and other key performance indicators (KPIs) to measure and improve team success.
?? Collaborate Cross-Functionally: Partner with marketing, operations, and inventory teams to deliver seamless customer journeys and align service with sales goals.
?? Policy Compliance: Stay updated with Amazon and Shopify policies to maintain account health and operational integrity.

What You Bring to the Table
?? Experience:
?? 5 years in customer service and fulfillment with a focus on Amazon and Shopify platforms.
?? A track record of driving sales and improving customer satisfaction.
?? Skills:
?? Proficiency in tools like Re:amaze is a strong plus.
?? Exceptional written and spoken English communication skills.
?? Strong analytical skills for tracking and improving CSAT and conversion rates.
?? Attributes:
?? A customer-first mindset with a keen eye for sales opportunities.
?? Highly organized with strong leadership skills.
?? Adaptable and thrives in a fast-paced environment.

Why Join Us?
?? Growth Opportunities: Take charge of a key role in a rapidly expanding ecommerce business.
?? Make an Impact: Play a pivotal part in ensuring customer satisfaction and driving revenue.
?? Innovative Team: Join a supportive, forward-thinking environment that values your contributions.

Ready to Lead the Charge?

If you??re passionate about creating exceptional customer experience and driving sales, we??d love to hear from you!

Apply Job!