Senior Telephony Product Manager

IDR is excited to announce an opportunity for a Senior Telephony Product Manager to join our esteemed client's team in Dallas, TX. We are seeking a dynamic and experienced professional to lead the development, deployment, and optimization of Contact Center as a Service (CCaaS) solutions. If you are passionate about product strategy and enjoy collaborating with diverse technical teams, we encourage you to apply today! Position Overview/Responsibilities for the Senior Telephony Product Manager: • Lead the telephony product lifecycle, driving product strategy and ensuring alignment with business objectives • Collaborate with engineers and cross-functional stakeholders to optimize contact center solutions • Conduct business cases to support new product initiatives, including cost-benefit analysis and ROI projections • Manage the deployment and optimization of CCaaS solutions Required Skills for Senior Telephony Product Manager: • 8+ years of experience in Telephony Product Management, with a focus on CCaaS and UCaaS • Expertise with CCaaS platforms such as Genesys, Amazon Connect, Five9, Twilio, or similar • Proficiency with telephony-related protocols (SIP, VoIP, ACD, IVR) • Knowledge of CRM systems and Workforce Management (WFM) tools • Proven experience with product development and lifecycle management • Strong collaboration skills with cross-functional teams What’s in it for you? • Competitive compensation package • Full Benefits; Medical, Vision, Dental, and more! • Opportunity to join an industry-leading organization • Collaborative and team-oriented culture Why IDR? • 25+ Years of Proven Industry Experience in 4 major markets • Employee Stock Ownership Program • Medical, Dental, Vision, and Life Insurance • ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row Apply Job!