Live Chat Agent Remote

• *Job Title: Live Chat Agent****Job Type: Full-Time****Location: Shavano Family Practice****Salary: $25 - $37 per hour****Job Overview:**We are seeking a proactive, friendly, and detail-oriented Live Chat Support Representative to join our dynamic customer support team. As a Live Chat Support Representative, you will be the first point of contact for customers seeking assistance through our live chat platform. You will be responsible for providing fast, efficient, and professional support while ensuring customer satisfaction. This role requires excellent communication skills, a problem-solving mindset, and the ability to multitask effectively in a fast-paced environment.**Responsibilities:**- Respond to customer inquiries and issues in a timely and professional manner through live chat- Provide accurate information and solutions to customer inquiries- Identify and escalate priority issues to appropriate channels- Maintain a positive and empathetic attitude towards customers at all times- Collaborate with team members to improve overall customer support experience- Stay up-to-date on product knowledge and industry trends**Requirements:**- Proven experience in customer service or a related field- Excellent written and verbal communication skills- Strong problem-solving skills and the ability to think on your feet- Ability to multitask and prioritize in a fast-paced environment- Proficient in using live chat platforms and customer support software- High school diploma or equivalent required*Please note that Shavano Family Practice adheres to the regulations of the Fair Chance Ordinance. We do not inquire about criminal backgrounds during the hiring process.*If you are passionate about providing exceptional customer support and thrive in a fast-paced environment, we would love to have you on our team! Apply now to join Shavano Family Practice as a Live Chat Support Representative.
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