Analyst, Trade Finance - Letter of Credit

About the position

The Operations Specialist role at Webster Bank is focused on supporting the creation and review of Letters of Credit and Documentary files. This position involves collaboration with various internal and external partners to ensure compliance with banking policies and enhance customer experience. The specialist will handle a range of services related to Letters of Credit, including issuing, amending, and validating documentation, while also managing customer inquiries and risk management activities.

Responsibilities
? Issue, amend, guide, and release letters of credit in accordance with organizational policies and guidelines.
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? Create and review Standby Letters of Credit, Commercial letters of credit for Import and Export, Documentary and Direct Send Collections, and Bankers' Acceptances.
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? Validate data on Letter of Credit application, agreements, and credit approval documentation for completeness and adherence to banking policies/regulations.
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? Collaborate with various internal and external partners to respond to inquiries and resolve documentation exceptions.
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? Monitor, create, assign, and distribute work and requests received.
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? Conduct comprehensive analysis of Documentary Collection, Export, Import, and Standby Letter of Credit transactions.
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? Perform Customer Onboarding Activities.
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? Safekeep, mail, and image required documents.
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? Develop and update policies and procedures related to support responsibilities.
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? Maintain and improve business partner service and customer experience satisfaction for services delivered.
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? Answer email and phone inquiries clearly and concisely within established service levels.
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? Handle and resolve complex customer inquiries and/or processing issues.
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? Meet with business partners when assistance is requested.
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? Identify areas of improvement for enhancing customer experience.
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? Ensure compliance with all respective regulatory requirements and guidelines.
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? Complete all activities according to established policy and procedures.
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? Ensure adherence to customer authentication and release of sensitive information policies.

Requirements
? Strong communication, interpersonal, time management, critical thinking, and problem-solving skills.
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? Ability to work independently with a customer focus and drive for results.
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? Associate's Degree in Business Administration or equivalent experience.
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? 2 years of experience in Financial Services, Commercial Lending, International Finance, Letters of Credit, or International Trade.
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? 3 years of experience utilizing Microsoft Office products.
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? 2 years of experience with Commercial Lending knowledge including lending documentation.
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? 2 years of experience in customer service and resolution handling.

Nice-to-haves

Benefits
? Incentive compensation based on performance.
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? Robust development opportunities for career growth.

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