Vice President, Client Service Manager II

Vice President II, Client Services Manager

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President II , Client Services Manager to join our Asset Servicing team. This role can be located in Boston, MA or Pittsburgh, PA or New York, NY – HYBRID (4 days a week in office)

In this role, you’ll make an impact in the following ways:
• Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
• Maintains familiarity with industry best practices.
• Develops and maintains policies and procedures for teams managed.
• Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction.
• Resolves highly complex or non-routine client issues or inquiries as needed.
• Maintains relationships with business teams to report client trends and needs.
• May provide forward-looking insight on client issues to drive future revenue growth.
• Oversees and provides guidance on internal activities and initiatives designed to improve the client experience. Determines needed improvements through review and analysis of problems reported.
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Manages one or more client service/support teams.
• Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members.
• Teams support multiple, moderately complex to highly complex (platinum) client accounts.

To be successful in this role, we’re seeking the following:
• Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.
• 10 - 12 years of total work experience with at least 1 years of management experience preferred.
• Experience in an operational area and/or client services preferred.
• Financial Services experience.

At BNY, our culture speaks for itself. Here’s a few of our awards:
• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $100,000 and $179,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company- sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance and market factors.

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