Lean Process Analyst

Description

Lean Process Analyst ? Hybrid ? Corporate Strategy

50 Amica Way, Lincoln, RI 02865

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company?s mission and broaden our vision of what?s possible.? We?re focused on creating a workplace that works for all. We?ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.? Want to learn more about our commitment to diversity, equity, and inclusion? Visit our?DEI page?to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

This position is hybrid and requires onsite days at our Lincoln, RI campus.?

This role does not currently offer employment visa sponsorship.?

Job Overview

AI Center - Lean Process Business Analyst

The Lean Process Business Analyst in the AI Center is responsible for analyzing current state business processes using a Lean-based approach and assessing how processes could potentially be streamlined prior to the introduction of new AI technology. They will collect baseline metrics on required time, effort, and cost of current state processes so to set clearly-defined targets for improvement that can be used to measure the effectiveness of AI solutions. The Lean Process Business Analyst will turn current state challenges into AI-based opportunities and provide initial business requirements to the AI Center team for analysis and development.

The Lean Process Business Analyst will be performing ?pure? business analysis (what?the business needs) in a technology-agnostic way. Upon collecting current state, they will document and prioritize the business requirements in a user story format. They will work with the Delivery Lead and the AI Solution Engineer to develop the product vision and definition of done for an AI enhancement.

The Lean Process Business Analyst will work with a variety of users, from C-level executives to customer service representatives. The ideal candidate must have 10-15 years of experience working with different people at all organizational levels.

Responsibilities:?? ? Independently facilitate/drive Lean-focused current state, business process and business requirements analysis sessions with teams of varying size. This includes initial sessions and iterative reviews. ? Collect current state metrics to provide the baseline for improvement ? Support the development of the product vision for AI efforts and ensure there is ongoing project alignment with organizational and user business objectives ? Clearly convey the user challenges and opportunities for improvement to the AI team ? Become an expert in the business of our users, asking the right questions to fully understand what they do and why ? Develop functional user stories in Jira to support the product backlog ? Support testing efforts, as needed, to ensure the end solution aligns with business requirements ?

Requirements:? ? College degree required, Master?s degree preferred ? Lean, Lean/Six Sigma and/or and Six Sigma green or black belt certification required ? Passion for process analysis, problem solving, and technology ? Innate curiosity and desire to help users maximize their efficiency ? Avid interest in AI and ongoing AI advancements with passion for technology and ways in which technology can solve business problems ? Ability to get to the root of a problem through asking repeated questions ? Love of working with a variety of users across multiple business areas ? Ability to help others identify their true business needs and prioritize them (not simply take their ?orders?) ? Exceptional verbal and written communication skills (technical writing background is a nice to have) with ability to effectively communicate current state and business requirements without solutioning ? Exceptional facilitation skills to engage clients and make the analysis process a great experience ? 10-15 years of experience as a Business Analyst for a software team or in process analysis ? ?Eagle-eye? attention to detail ? Willingness to support other functional areas, such as testing, when needed ? Expertise in the following tools: Jira, Confluence, LucidChart, Teams ? Nice to have: MS 365 Copilot

Total Rewards
? Medical, dental, vision coverage, short- and long-term disability, and life insurance
? Paid Vacation ? you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
? Holidays - 14 paid holidays observed
? Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
? Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
? Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
? Generous leave programs, including paid parental bonding leave
? Student Loan Repayment and Tuition Reimbursement programs
? Generous fitness and wellness reimbursement
? Employee community involvement
? Strong relationships, lifelong friendships
? Opportunities for advancement in a successful and growing company

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees? and customers? personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees? or customers? physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica?

Amica Mutual Insurance Company is America?s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.?

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.?

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