IDS Delivery and Transformation Lead

At BBH, Partnership is more than a form of ownership?it?s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what?s next, this is the right place to build a fulfilling career. BBH?s Infomediary Data Solutions (IDS) is seeking an experienced Delivery and Transformation Lead to drive the strategic design, transformation, and operational management of our IDS delivery organization. The IDS Delivery organization spans Client Service, Client Implementations, and the Connectors Strategy. The IDS Delivery organization supports the current IDS products in the messaging, data management and analytics areas as well as a pipeline of new products and capabilities as the business evolves. The major focus of this role is ensuring that the IDS Delivery organization optimizes the current operating model while preparing for future needs, capabilities and scalability. This role requires someone with experience and expertise in Operations Management including a track record of transformation using technology, process optimization and effective resource management. This role will be leading the efforts to review the operating model for our Delivery organization, define the strategy around enhancements, and create and execute on the agenda. This role leads and directly manages the Infomediary Client Service Team and Managed Services Team. The role will work closely and collaborate with the Infomediary Client Implementation team and the Connectors team as the organization investigates opportunities to transform and build out their respective areas. They will work closely with leaders and teams across Infomediary Data Solutions, Product, Change Management and Systems to provide strategic leadership for important change programs that are meant to transform, while ensuring cost effectiveness, client alignment and overall strategic sustainability. Key Responsibilities: Delivery Leadership Operational Design & Management: Oversee all aspects of operational design and management to streamline processes, modernize systems, and ensure that data operations are well-controlled, efficient, and aligned with strategic goals and business objectives. Client-Service: Act as a key point of contact for clients, ensure a model that continues to provide high-level service, management of technical issues, and leadership in times through technical outages, quickly prioritizing and escalating as needed to ensure client satisfaction. Some direct client exposure, and a large indirect client impact with responsibility for client satisfaction through improved client on-boards, high quality client service support, and an efficient operating model that lowers risk and improves the quality of outputs. Risk Management & Decision-Making: Effectively manage risk across the organization, making informed decisions to protect business operations and client relationships. Leadership Presence: Demonstrate executive presence and strong leadership skills, influencing senior stakeholders and driving transformation across the organization. Transformational Leadership Data Operations Transformation / Change Management: Lead the end-to-end design, implementation, and transformation of a high-performing data operations organization. Develop and manage a scalable, efficient, and cost-effective infrastructure that meets the evolving needs of clients. Transform the organization by reimagining and integrating people, processes, and technology, driving continuous improvement, and maximizing operational effectiveness. Create a culture of continuous improvement while executing on high impact change initiatives. Ensure that proper measurement systems, tools and forums are in place to track progress, awareness, and support of Transformation activities. Emerging Technology & Innovation: Stay ahead of industry trends and incorporate emerging technologies into workflow solutions, ensuring the organization remains scalable, innovative and competitive. Support Product Growth: Continuous evolution of the core operational and project disciplines supporting the core IDS product to ensure that products and solutions can be delivered at high margin with an appropriate risk profile; meet client demand for product implementations and solutions to be delivered faster and more cost effective. Staffing & Resource Strategy: Develop a staffing strategy to support client needs and business growth, balancing full-time staff and consultants as well as location, to address fluctuating project volumes and resource requirements. Qualifications: 10 years of experience in operations, data management, or a related field, with a strong focus on large-scale data transformation initiatives. Proven experience leading and transforming data operations or related areas. Strong diplomacy skills when dealing with internal and external stakeholders, ensuring alignment and effective communication across diverse teams and functions. Ability to act independently. Demonstrated experience with operational design, management, and process optimization. Understanding/curiosity about emerging technologies and their impact on data solutions. Excellent interpersonal skills with a strong focus on client service, service delivery and relationship management. Experience managing and collaborating across global teams Strategic thinker with ability to balance long-term vision with immediate operational needs. We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn?t followed a traditional path, includes alternative experiences, or doesn?t meet every qualification or skill listed in the job description, please do go ahead and apply. About BBH: Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development?so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice?creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often?pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law. Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than just a form of ownership?it?s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help ? which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often?pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for what?s next, this is the right place to build a fulfilling career.

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