Call Center Agent - Remote and Part Time

Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!

Duties and Responsibilities
? Manage inbound calls promptly, collecting information and entering it into the system.
? Ensure a smooth rental/reservation process for potential customers.
? Be knowledgeable on processes and policies to create a successful interaction with current or future customers.
? Full understanding of the billing process and be able to process payments.
? Ability to provide excellent customer service.

Qualifications
? High School Diploma or GED.
? 1? 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
? Work from home - Internet service that meets system needs and a separate workplace.
? Type 30 WPM or more
? Have a professional phone manner & ability to work independently.
? Maintain customer satisfaction.
? Demonstrate patience and professionalism.
? Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
? Excellent verbal and written communication skills.
? Bilingual (Spanish) is a plus.
? The job requires a person to work weekends and holidays as needed.

Schedule:
? Part Time Only (18 ? 24 Hours Weekly)
? 4, 5, or 6-hour weekday shifts between 9am ? 8pm
? All schedules to include one weekend day

At Storage Rentals of America, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within.

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.

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