Restaurant Manager

Overview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin? standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

? Able to perform all responsibilities of restaurant team members

? Lead team meetings

? Deliver training to restaurant team members

? Ensure Brand standards, recipes and systems are executed

? Create and maintain a guest focused culture in the restaurant

? Review guest feedback results and implement action plans to drive improvement

? Communicates restaurant priorities, goals and results to restaurant team members

? Execute new product roll-outs including training, marketing and sampling

? Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

? Control costs to help maximize profitability

? Completion of inventory on a periodic basis as determined by Franchisee

? Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

? Completion of DCP and other vendor orders

? Conduct self-assessments and corresponding action plans

? Ensure restaurant budget is met as determined by Franchisee

? Manages cash over/short in restaurant and ensures team members are following franchisee?s cash management policies

? Engages with Dunkin? Brands Field Operations team as appropriate

Management Responsibilities Include:

? Recruit, hire, onboard and develop restaurant team members

? Plan, monitor, appraise and review employee performance

? Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

? Basic computer skills

? Fluent in spoken and written English

? Basic math and financial management

? Previous leadership experience in retail, restaurant or hospitality

? College Degree preferred

Key Competencies

? Strong analytical skills and business acumen

? Works well with others in a fun, fast-paced team environment

? On time, demonstrates honesty and a positive attitude

? Willingness to learn and embrace change

? Ability to train and develop a team

? Guest focused

? Time Management

? Problem solving

? Motivating others

Physical Demands/Working Conditions:

? Standing on feet

? Repetitive motion including bending, stooping and reaching

? Lifting packages (if applicable)

? Wearing a headset (if applicable)

? Working in a small space

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