E-commerce Growth Manager

Drive Growth & Conversions for Leading Shopify Brands

Company: NINE15 LLC
Location: Remote (Central Time)
Type: Contract/Full-Time

About Us

NINE15 is a Shopify Plus agency specializing in middle-of-the-funnel services, helping e-commerce brands increase conversion rates, maximize AOV, and improve customer retention. Our focus is on strategic CRO, UX/UI improvements, and app integrations to help DTC brands scale profitably.

The Role

As an E-commerce Growth Strategist, you will be the driving force behind our clients? success. You?ll analyze, strategize, and implement conversion-focused optimizations while acting as a client success manager, ensuring brands leverage the right tools and strategies to maximize growth. This role blends CRO, Shopify expertise, and account management to deliver measurable results.

Key Responsibilities

Client Strategy & Success: Act as the primary success partner for our Shopify clients, guiding them through growth strategies, app implementations, and performance improvements.
CRO & Performance Optimization: Analyze Shopify store performance, identify friction points, and recommend A/B tests, UX/UI improvements, and checkout enhancements.
Shopify App Expertise: Install, configure, and optimize Shopify apps such as:
? Yotpo (Reviews, Loyalty & Rewards)
? Okendo (UGC & Customer Reviews)
? Rebuy (Personalized upsells & cross-sells)
? Klaviyo (Email & SMS marketing)
? LoyaltyLion / Smile.io (Loyalty & referral programs)
? Gorgias / Zendesk (Customer support automation)
Data-Driven Insights: Use Google Analytics, Hotjar, and Shopify Analytics to track performance and report on key KPIs like conversion rate, AOV, and customer retention.
A/B Testing & Iterative Growth: Plan, execute, and analyze A/B tests on product pages, checkout flows, and customer journeys to maximize ROI.
Collaboration with Design & Dev Teams: Work closely with designers and developers to implement CRO recommendations, optimize UX, and deploy high-impact improvements.
Ongoing Growth Strategy: Continuously refine and scale winning CRO strategies across multiple Shopify stores.

What We?re Looking For

? 3+ years of experience in e-commerce growth, CRO, or Shopify optimization
? Deep understanding of Shopify Plus and top conversion-focused apps
? Strong client communication & success management skills
? Proficiency with analytics & testing tools (Google Analytics, Hotjar, Optimizely)
? Experience driving A/B tests and personalization strategies
? Knowledge of post-purchase flows, loyalty programs, and customer retention strategies
? Bonus: Familiarity with Klaviyo, SMS marketing, and subscription-based e-commerce

Company DescriptionWe are a Shopify Plus agency specializing in e-commerce growth. We partner with clients to create or boost their online presence, enhance brand recognition, and drive sales through targeted digital marketing strategies.

Our dedicated team of experts focuses on creating tailored solutions that meet our clients' unique needs.

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