Parts Advisor

About the position

At Tesla, our Parts Advisors play an essential role in service operations, providing critical support to both Technicians and customers in our mission to accelerate the world's transition to sustainable energy. As a Parts Advisor, you will be responsible for sourcing parts from Distribution Centers and other Service Center locations, ensuring they are allocated to vehicle service appointments. You will monitor inventory within the parts system and communicate parts updates and availability with relevant team members. Additionally, you will review upcoming appointments to ensure they are properly prepared and documented in our system, and prepare internal orders for shipment to other service center locations. Your role will also involve processing and returning warranty part shipments for quality assurance, which includes handling hazardous materials and high-voltage batteries. You will systematically receive, inspect, and put away stock and special-order parts, and escalate parts issues from internal or external suppliers in collaboration with the Regional Parts Manager. Acting as a point of contact to vendors, you will provide constructive feedback that contributes to future improvements. Furthermore, you will be responsible for picking up and transporting parts using a van or forklift, engaging third parties when necessary. To succeed in this position, you must be energetic, highly organized, and hard-working. A passion for the Tesla brand and the ability to thrive in a team environment are essential. Excellent communication skills and the ability to establish and maintain strong working relationships with both internal stakeholders and customers are crucial. You should be able to effectively handle multiple priorities, organize your workload, and meet deadlines. Proficiency in MS Office and a valid driver's license are required, along with the ability to perform repetitious duties, including regularly lifting up to 25 lbs., sitting, bending, and standing for long periods of time. Specific vision abilities required include the ability to identify parts, operate systems, and identify potential safety hazards in the parts department.

Responsibilities
? Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments
,
? Monitor inventory within the parts system and communicate parts updates and availability with relevant team members
,
? Review upcoming appointments and ensure they are properly prepared and documented in our system
,
? Prepare internal orders for shipment to other service center locations
,
? Process and return warranty part shipments for quality assurance, including handling hazardous materials and high-voltage batteries
,
? Systematically receive, inspect, and put away stock and special-order parts
,
? Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager
,
? Act as a point of contact to vendors and provide constructive feedback for future improvements
,
? Pick up and transport parts using van or forklift, engaging third parties when necessary

Requirements
? Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
,
? Ability to thrive in a team-based environment and achieve common goals
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? Effectively handle multiple priorities, organize workload, and meet deadlines
,
? Able to communicate, read, and write effectively in the English language on all levels
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? Proficient in MS Office
,
? Valid driver's license required and ability to obtain appropriate state licensing, where applicable
,
? Ability to perform repetitious duties including regularly lift up to 25 lbs., sit, bend and stand for long periods of time
,
? Specific vision abilities required include the ability to identify parts, operate systems, and identify potential safety hazards in the parts department

Nice-to-haves

Benefits
? 401(k) matching
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? AD&D insurance
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? Benefits from day one
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? Commuter assistance
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? Dental insurance
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? Disability insurance
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? Employee assistance program
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? Aetna PPO and HSA plans
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? Family-building, fertility, adoption and surrogacy benefits
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? Vision plans with options for $0 paycheck contribution
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? Company Paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
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? Healthcare and Dependent Care Flexible Spending Accounts (FSA)
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? LGBTQ+ care concierge services
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? Employee Stock Purchase Plans
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? Company paid Basic Life, AD&D, short-term and long-term disability insurance
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? Sick and Vacation time (Flex time for salary positions), and Paid Holidays
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? Back-up childcare and parenting support resources
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? Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
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? Weight Loss and Tobacco Cessation Programs
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? Tesla Babies program
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? Employee discounts and perks program

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