Healthcare customer service - onsite Job at Teleperformance USA in Palm City

Category : Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world?s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!This position will be based onsite at our Port St. Lucie, FL site location. Your ResponsibilitiesInbound calls from medical professionals, using medical terminology, to request and verify benefitsHandle and carefully respond to all customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactiveAppropriately and professionally communicate with customersProviding support for Health Care ProvidersResearching benefit informationHandle situations which may require adaptation of response or extensive researchAccurately document and maintain all interactionsVerify each caller according to our verification standardsWhat We're Looking For6 months customer service experience minimum in a medical related fieldOver 18 years of ageAbility to type 25 wpmHigh School Graduate or GEDProficient with desktop computer system and the ability to self-troubleshootProven oral & written communication skillsAbility to multi-task between talking and typingExcellent Windows operating system and browser skillsStrong customer service skillsAbility to handle high stress situations and difficult customers/membersAvailability to work various shiftsResume requiredBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.Teleperformance is an Equal Opportunity Employer

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