Chat Operator

AXEN IT Consulting is seeking a Chat Operator to provide exceptional customer service and support to our clients through live chat interactions. As a key member of our team, you will be responsible for engaging with clients, responding to their inquiries, and providing timely and accurate information.

Key Responsibilities: ? Engage with clients through live chat interactions, responding to inquiries and providing timely and accurate information. ? Act as the first point of contact for clients through the live chat channel, representing AXEN IT Consulting in a professional and courteous manner. ? Proactively assist clients with questions or concerns and guide them through the website to find the necessary information. ? Collaborate closely with attorneys and legal professionals to stay updated on services and successfully communicate them to clients. ? Maintain high customer satisfaction by providing exceptional service and resolving any issues that may arise. ? Keep detailed records of all live chat interactions and escalate complex issues to the appropriate department or individual. ? Stay up-to-date with industry trends, best practices, and new technologies to continuously improve live chat service. Qualifications ? High school diploma or equivalent, college degree preferred. ? Minimum 2 years of experience in a customer service role, preferably in a live chat setting. ? Excellent communication and interpersonal skills, with the ability to handle difficult conversations professionally and empathetically. ? Strong multitasking skills, navigating between multiple chat conversations while providing prompt and accurate responses. ? Ability to work independently and within a team to achieve desired goals and objectives. ? Knowledge of legal terminology and basic understanding of the legal process is an asset. ? Proficiency in typing and typing speed of at least 50 words per minute. ? Availability to work flexible shifts, including evenings and weekends, to ensure optimal coverage for clients.

We offer a competitive salary, comprehensive benefits package, and a great work environment where you will have the opportunity to grow and develop your skills.

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