Immediate Hiring: Remote Contact Center Digital Assistant Coach
We're on a mission and need a skilled Remote Contact Center Digital Assistant Coach! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive salary.
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Job Details Description... The 700 Club Prayer Center The Christian Broadcasting Network (CBN) is looking for a Remote Contact Center Digital Assistant Coach to support our coaching team in serving our Prayer Center digital agents. This work-from-home position includes assisting with coaching, motivating, celebrating, and developing agents to accomplish the mission of the CBN Prayer Center. It also includes providing live interaction support to contact center digital queues. CBN offers excellent benefits including a 75% tuition discount from Regent University! Work Schedule Monday  Friday 12:00 p.m.  9:00 p.m. EST Remote Requirements  Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL)  Must have router available to hardwire into computer equipment provided by CBN.  Must maintain distraction-free home office conducive to confidentiality The Successful Candidate Will Have The Following Qualifications  Excellent ability to effectively interact with callers and consistently perform contact center processes  Strong computer skills including use of multiple operating systems, Office365, Hootsuite, Meta Business Manager, and CRM applications, with ability to identify trends in digital channels and to learn new software/platforms  Ability to help coach, motivate, reward, train, and develop staff  Past Social Media marketing or campaign experience preferred  Strong working knowledge of a contact center environment preferred  Fluent in English and Spanish preferred, with ability to communicate professionally, both verbally and in writing  Strong ability to analyze and interpret performance data  Strong knowledge of biblical principles with ability to spiritually lead a team  Ability to work occasional weekends and holidays as needed  Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols  Good manual dexterity with ability to sit for extended periods of time at a computer workstation CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBNÂs mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information. We are unable to give full consideration to resumes without applications Apply Job!Â
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