Director, Relationship Management

Welcome to Nationwide Mutual Insurance! We are seeking a highly motivated and experienced Director of Relationship Management to join our team. As the Director, you will be responsible for building and maintaining strong relationships with our clients and ensuring their satisfaction with our services. Our ideal candidate is a dynamic leader with exceptional communication and interpersonal skills, as well as a strong background in relationship management. If you are passionate about providing excellent customer service and have a proven track record of success in managing client relationships, we want to hear from you!

Develop and implement strategies to build and maintain strong relationships with clients.
Serve as the main point of contact for all client inquiries, concerns, and requests.
Proactively identify and address any potential issues or challenges that may arise in client relationships.
Collaborate with cross-functional teams to ensure seamless delivery of services to clients.
Conduct regular check-ins and meetings with clients to assess their satisfaction and identify opportunities for improvement.
Develop and maintain a deep understanding of clients' needs, goals, and challenges.
Provide exceptional customer service and support to clients at all times.
Monitor and track client retention rates and take necessary actions to improve retention.
Lead and mentor a team of relationship managers to ensure the highest level of service is provided to clients.
Stay updated on industry trends and best practices in relationship management to continuously improve processes and strategies.
Collaborate with sales and marketing teams to identify and pursue new business opportunities.
Prepare and present reports on client satisfaction, retention, and other key metrics to upper management.
Ensure compliance with all company policies, procedures, and regulations.
Act as a brand ambassador for the company, representing our values and goals in all client interactions.
Continuously seek feedback from clients and use it to improve services and processes.

Nationwide Mutual Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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